Patient’s rights

RIGHTS OF THE PATIENT

They were developed on the basis of legal acts, in particular:

• the Constitution of the Republic of Poland of April 2, 1997 (Journal of Laws of 1997, No. 78, item 483);
• Act of April 15, 2011 on medical activity (Journal of Laws of 2013.0.217, consolidated text);
• the Act of August 19, 1994 on mental health protection (Journal of Laws of 2011, No. 231, item 1375);
• The Act of August 27, 2004 on health care services financed from public funds (Journal of Laws of 2008, No. 164, item 1027);
• The Act of December 4, 2009 on the detailed conditions for collecting, storing and transplantation of cells, tissues and organs (Journal of Laws of 2009, No. 213, item 1656);

• The Act of July 15, 2011 on the professions of nurse and midwife (Journal of Laws of 2014, item 1435 consolidated text);
• The Act of December 5, 1996 on the professions of doctor and dentist (Journal of Laws of 2011, No. 277, item 1634, consolidated text);
• the Act of September 6, 2001 Pharmaceutical Law (Journal of Laws of 2008, No. 45, item 271);
• The Act of November 6, 2008 on patient’s rights and the Patient’s Rights Ombudsman (Journal of Laws of 2016; 186 consolidated text);

Rights of the Patient at the Oncology Centre include the following rights listed for the patients using health services:

• The right to free healthcare services;
• The right to dignity and intimacy and the right to be treated for pain;
• The right to comprehensive and comprehensible information about your health condition;
• The right to report adverse effects of medicinal products;
• The right to keep information about yourself confidential;
• The right to consent to the provision of health services;
• The right to access medical records regarding health condition and provided health services;
• The right to respect for private and family life;
• The right to pastoral care;
• The right to object to a doctor’s opinion or decision;
• The right to keep valuables in a deposit box;
• The right to claim your rights;
• The right to additional care to the care provided in hospital. This care is provided by a person indicated by the patient. The provision of additional care is provided on the basis of a civil law contract concluded between the patient and the person indicated by the patient. The provision of additional care may not apply to health services provided by medical personnel under the contract concluded by the Oncology Centre with the National Health Fund (NFZ). An agreement regarding additional patient care may not conflict with the guidelines of medical procedure for the treatment of a given disease unit. The provision of additional care requires a written consent of the Medical Director of the Oncology Centre or his deputy on form F-211-000-008 – Consent to Provide Additional Patient Care (form available from the Head of Medical Care of the department where the patient is staying). The completed F-211-000-008 form and a copy of the concluded civil law contract for additional patient care shall be submitted by the patient/patient’s family and received at the hospital’s office no later than one day before starting the additional care of the patient.

Before commencing the provision of additional care, the patient/patient’s family provides the signed consent for the provision of additional care over the patient through the Medical Director or his deputy to a person designated under the civil law agreement. The person appointed by the contract is obliged to present the consent and the contract to the Head of Medical Care of a given department of the Oncology Centre in Bydgoszcz. The Head of Medical Care familiarises the person indicated by the patient with the Regulations for providing additional patient care. In the event of non-compliance with the rules for providing additional care, the consent granted for its provision may be withdrawn immediately.

Detailed Patient Rights are available on public information boards in each organizational unit of the Centre. In addition, in the organizational units of the Centre, there are additional copies of Patient Rights, intended for individual viewing at the patient’s request.

Plenipotentiary of the Director for Patient Rights – a person appointed by the Director of the Oncology Centre in order to take actions aimed at counteracting violations of patient rights at the Oncology Centre of prof. Franciszek Łukaszczyk in Bydgoszcz.

Plenipotentiary of the Director for Patient Rights is available every Tuesday and Thursday between 8 a.m. – 12 a.m. and on Wednesday between 10 a.m. – 2 p.m. To make an appointment, please call: 52/374-34-69.

Office of the Patient’s Rights Ombudsman 01-171 Warsaw, Młynarska Street number 46, www.bpp.gov.pl, free helpline

800-190-590 open from Monday to Friday from 9 a.m. – 8 p.m.

We are convinced that respecting the patient’s rights by both parties will have a positive impact on the Centre patient-employee relationship and will contribute to the smooth course of the process of providing health services at the Oncology Centre in Bydgoszcz.